At Mainvy, your satisfaction is our priority. We understand that there may be instances where you may wish to return a product or request a refund. This policy outlines the procedures and conditions under which returns and refunds are accepted. Please read it carefully before making a request.

1. Eligibility for Returns

You may request a return within 30 days of receiving your order if the item meets all of the following criteria:

  • The item is unused, unworn, and unwashed

  • The item is returned in its original packaging with all tags, labels, and accessories intact

  • The return request is made with a valid proof of purchase, such as your order confirmation number or invoice

Items that do not qualify for return include:

  • Items marked as Final Sale

  • Gift cards and promotional items

  • Custom-made or personalized products

  • Perishable goods (if applicable)

2. Return Process

To initiate a return, please follow these steps:

  1. Contact us via email at mainvypad@gmail.com with the subject line “Return Request – Order #[Your Order Number]”.

  2. Include the following in your email:

    • Order number

    • Item(s) you wish to return

    • Reason for return

    • Photo evidence (if applicable)

  3. Once your request is reviewed and approved, you will receive instructions on how to send your item back to us.

Note: Unauthorized returns will not be accepted or processed.

3. Return Shipping

  • Customers are responsible for paying their own shipping costs for returning an item unless it is due to a Mainvy error (defective, damaged, or wrong item sent).

  • Original shipping fees are non-refundable.

  • We recommend using a trackable shipping method and keeping the tracking number as we cannot guarantee receipt of your return.

4. Refund Policy

Once your return is received and inspected, you will be notified via email. If approved, your refund will be processed to the original payment method. Please allow:

  • 5–10 business days for the refund to appear in your account

  • In some cases, it may take longer depending on your payment provider

If your refund is denied, we will notify you with the reason.

5. Late or Missing Refunds

If you have not received your refund after the stated processing time:

  1. Check your bank or credit card statement

  2. Contact your credit card company – It may take time before your refund is officially posted

  3. Contact your bank – Processing delays may occur

  4. If you’ve done all of this and still haven’t received your refund, please contact us at mainvypad@gmail.com

6. Exchanges

We only replace items that are defective or damaged. If you need to exchange an item for the same product, please email mainvypad@gmail.com with your order number and a description of the issue.

7. Damaged, Defective, or Incorrect Items

If your product arrives damaged, defective, or not as described:

  • Contact us within 7 days of receiving the item

  • Provide photos of the damage or issue

  • Indicate if you’d prefer a replacement or refund

We will cover all shipping costs associated with verified defective or incorrect products.

8. Cancellations

  • Orders can be canceled within 12 hours of placement.

  • Once an order has been processed or shipped, it cannot be canceled.

  • Please contact mainvypad@gmail.com immediately if you wish to cancel an order.

9. Non-Returnable Items (for hygiene or legal reasons)

  • Opened skincare or personal care items

  • Intimate or sanitary goods (e.g., underwear, swimwear)

  • Hazardous materials or flammable liquids/gases

10. Fraudulent or Abusive Claims

Mainvy reserves the right to refuse a refund or return request that is:

  • Excessive

  • Repetitive

  • Not in compliance with this policy

  • Suspected of abuse or fraud

11. Contact Us

If you have any questions or need assistance, please don’t hesitate to contact us:

Mainvy
📧 Email: mainvypad@gmail.com
📞 Phone: +1 (716) 536-1334
🌐 Website: www.MainvyGaming.com